------- Important Information -------
Department Staff can not give medical advice over the phone.
Info Line: (808) 433-6629 Fax: (808) 433-4982
"Quality, Personalized and Accessible Healthcare for Military Beneficiaries"
The Tripler Emergency Department is the emergency referral center for the entire Pacific Regional Medical Command. In addition to taking care of our active duty, retirees, family members and veterans here in Hawai'i, we receive patients from all over the Pacific to include the Trust Territories of the South Pacific. We are capable of administering care for major and minor medical emergencies and are equipped with our own ambulance service and helipad for medical evacuations.
Our mission is to provide the highest quality emergent and urgent medical care to our beneficiaries.
We are a 16-bed facility treating 100 to 180 patients per day with an average annual census of 44,000 patients.
In addition to our emergency service, there is a Department of Defense medical facility with an acute care clinic located at each of the major military installation on Oahu. These clinics can be contacted by clicking here for their telephone number. Kaneohe Marine Corps Base Hawai'i, Hickam Air Force Base, Makalapa (Pearl Harbor) and Schofield Barracks each have an Acute Care Center available to see most minor emergencies. Because the Tripler emergency room (ER) is a referral center, we encourage all of our beneficiaries to utilize their Primary Care Manager (PCM) as their first means of medical care for non-urgent medical issues.
Having problems getting a primary care provider for yourself or your family? The Health Benefits Office is available to help you! Their number is (808) 433-3422.
If you feel that you have a true medical emergency: Call 911 for an ambulance.
The Emergency Department (ED) can be a confusing and sometimes frustrating place to receive healthcare. Be assured however, that we will do everything we can to help answer any questions that you may have during your visit to our service. Of course, we must prioritize patients so that the critical and life threatening illnesses are treated first. This may mean that less serious illnesses may not be seen in the order that they come in to the ER. We try very hard to keep the waiting time to a minimum, but wait time may vary with the number of patients and the severity of the illnesses that are currently being treated.
If you find that you need to bring yourself or a family member to our emergency service, here are some things that you can do that may improve your visit:
Every patient is important to us.
Every patient will receive attention as quickly as we can provide it. Our busiest times are after duty hours, on weekends and holidays. Critical and life threatening conditions are seen first. Patients with less serious conditions may have a much longer waiting times particularly during busy hours. Patients over two years of age, with non-critical conditions can be seen by our Physician Assistants in the Quick Care between the hours of 9:00 AM and Midnight, 7 Days a week including holidays. Patients may be seen “out-of-turn” due to the need for an x-ray, procedure, prior to seeing a physician.
To help you through your visit to the ER, here is an example of a typical visit: