- Where are you?

- When are you open?

- How do I make/cancel/reschedule an appointment?

- WBHS Clinic Leadership

- Command Referrals

- Additional Behavioral Health Resources

- How do I address a concern, comments, or compliments?

- What is this letter I received in the mail?

CLINIC LOCATION

The WBH clinic is located in the U.S. Army Health Clinic-Schofield Barracks in building 687 on the second floor. The WBH Annex is located in building 672 on the second floor.

• Monday - Friday from 0730 to 1630
• Closed from 1200 to 1300 daily for lunch
• Closed from 1200 to 1400 on Wednesdays

• Inprocessing/Outprocessing: Tuesdays 1300-1500 and Fridays 0900-1600
• Chapter Processing: Tuesdays 0730 - 0900
• Emergency Triage: 0800 - 1200 and 1300-1530 Monday through Friday

*If you require emergency services outside of these hours, please visit the ER at Tripler to be be evaluated by the on duty psychiatrist. For non-emergency services please call (808) 433-8600 x361 to setup an appointment with a provider.

How to Make/Cancel/Reschedule an Appointment:

• For appointments at WBH, please call 433-8600 x361.
• For appointments at the WBH Annex, please call 433-8880.

Cancellations or Reschedules must be made at least 24 hours prior to the appointment. Failure to cancel at least 24 hours before your scheduled appointment time will result in a no show and is subject to the Medcom No Show Policy 11-089.

For appointments cancelled after hours via the Tripler automated system, we request that you contact the clinic directly the following day at 433-8600 x361 (WBH) or 433-8880 (Annex) to confirm the cancellation.

WBHS Clinic Leadership:

Command Referrals:

• Command Referral Form - TAMC 108
  
• Instructions for Command Referral
  

Additional Behavioral Health Resources:

• National Suicide Prevention Lifeline (24/7): 1-800-273-8255
  
• Military One Source (24/7): 1-800-342-9647
  
• TRIWEST Behavioral Health (24/7): 1-888-874-9378
  
• Family Life Chaplain: (808) 655-9307
• Military Family Life Consultants: (808) 222-7088
• In Transition: 1-800-424-7877 or http://www.health.mil/intransition/default.aspx

How Do I Address a Concern, Comments, or Compliments?

1. MEDCOM standard is to address concerns, comments, and compliments at the lowest level. To facilitate this contact the Head Nurse, NCOIC, or Team Leader in the area.
   


2. You may also fill out a "FOCUS Card" (these are located near all patient check-in and waiting areas) deposit them in the black box or mail them postage paid.
   On Line Comment Submission:
   You can fill out an ICE comment card on line at http://ice.disa.mil/ from any computer. On line comments are sent directly to the clinic Office in Charge.
   
   Simply follow these instructions:
   
   
   1. Go to http://ice.disa.mil/
   2. Under the Army column select Pacific
   3. Schofield Barracks (right hand side)
   4. Health
   5. Select clinic comment is regarding
   6. Enter comment
   7. Press submit (If you want follow up please leave your contact information)
   
   
3. You may also address your concerns, comments, and compliments with the Health Clinic Customer Relations Office (Patient Advocate, CRO) at 433-8504 or at the office located in Bldg 676 Room 120.
   


4. We want all Schofield Barracks Health Clinic staff to be aware that no disciplinary action will be taken because an employee has reported safety or quality concerns to the Joint Commission.
   
   Tripler patients and staff may contact the Joint Commission through the following channels:
   
   Mail:
   Office of Quality Monitoring
   The Joint Commission
   One Renaissance Boulevard
   Oakbrook Terrace, IL 60181
   
   Fax: (603) 792-5636
   
   Email: complaint@jointcommission.org
   
   If you have any questions about how to file your complaint, you may contact the Joint Commission at this toll free U.S. telephone number, 8:30 to 5 p.m., Central Time, weekdays. (800) 994-6610
   

APLSS: What is this letter I received in the mail?

We need your help. We are trying to improve the quality of care we give our Soldiers and their families.

Did you know that you may be randomly selected to provide feedback on your visits with a provider at our clinic?

Throughout the MEDCOM patients are randomly selected by the Office of the Surgeon General to provide feedback on how we are meeting your healthcare needs.

This survey is known as the Army Provider Level Satisfaction Survey (APLSS) and it is a tool that is used to gauge the performance of all Military Treatment Facilities.

Your feedback, whether positive or negative, is instrumental in identifying areas of strengths and weaknesses. Your anonymous answers tell us what we need to work on.

In addition to improving customer care, these surveys generate revenue for the facility which allows us to update or facilities and equipment.

If you receive the survey in the mail, please take a minute to complete and return the survey so that we can better meet your needs.