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The Safe Place

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Tripler Guide 2013
Tripler Guide 2013

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Do you have patient safety or quality concerns?

We’re listening.

Tripler Army Medical Center is proudly accredited by the Joint Commission, and works to constantly improve patient safety and quality of care. We encourage patients and all staff, including medical staff and physicians, with recommendations, concerns or complaints to contact the Customer Relations Office in room 4G818 or at 808-433-6336. The office is located just inside the Mountainside entrance and is open Monday-Friday 7:30 a.m.-4 p.m.

You can also email the Customer Relations Office at usarmy.tripler.medcom-tamc.mbx.customer-relations-office@mail.mil.



Interactive Customer Evaluation

Do you know about the Interactive Customer Evaluation, or ICE? ICE is a web-based tool that collects feedback on services provided by various organizations throughout the Department of Defense . The ICE system allows customers to submit online comment cards to provide feedback to the service providers they have encountered at military installations and related facilities around the world. It is designed to improve customer service by allowing managers to monitor the satisfaction levels of services provided through reports and customer comments.

Let us know how we’re doing; submit comments at https://ice.disa.mil/index.cfm?fa=site&site_id=51.



Joint Commission

We want all Tripler staff to be aware that no disciplinary action will be taken because an employee has reported safety or quality concerns to the Joint Commission.

Patients or staff may contact the Joint Commission by emailing complaint@jointcommission.org, sending a fax to 603-792-5636 or by mail at:

Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

If you have any questions about how to file your complaint, you may contact the Joint Commission at 800-994-6610, weekdays, 8:30 a.m.-5 p.m., Central Standard Time.