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Tripler Army Medical Center Patien Administration Division

Tripler Army Medical Center

Patient Admininstration Division

Release of Information


Monday, Tuesday, Wednesday, Friday
0800-1500 hours

Thursday for Administration day
Weekends, Training and Federal Holidays

Release of Information Office:
Phone Number (808) 433-2526/ Fax Number (808) 433-1551

Did you know! You can also access your medical records on TRICARE ONLINE website. Please see the link below where you can access, view, download, print or share your medical records. Once you login or created your account, you will have access to: laboratory results, radiology results, medication list, allergy profile, encounter notes, problem list, immunizations, and vital signs.

Click here to access, view, download, print or share your medical records.


        The Release of Information Office at Tripler Army Medical Center is dedicated to providing Active Duty Soldiers, Veterans, Beneficiaries and their family members with outstanding quality of care that is quick and reliable, while protecting our patient’s privacy. Our goal is to ensure that you are presented with a product of great quality that exceeds all standards.

        Most outpatient and inpatient records must be assembled, coded, and signed by medical provider before being duplicated. Behavioral health and records marked as sensitive must be reviewed and cleared by a provider before being released. Requests are typically processed within 30-45 business days. In efforts to meet your request in a timely manner, we ask that you specifically state what documents you are requesting, i.e. Surgery from October 2015. Requesting everything for the past 20 years can delay the process.

        If you have further questions, please stop by the Release of Information Office located on the lower level of the hospital in room G1A-150. We look forward to working with you and like always, Thank you for your Service!

Very Respectfully,

ROI Team at Tripler Army Medical Center

The following can normally be processed on the same day as a walk-in:

  • Most EKG's
  • Immunizations
  • Laboratory Reading Results
  • Radiology Reading Results
  • 1-4 Non Sensitive Physician's Notes
  • 1-4 Non Sensitive Pediatrics' Notes

Our normal turnaround processing time is 45-60 business days for the following requests:

  • Behavior health medical records request
  • All entire medical records including Sensitive Notes
  • Retirement medical records request
  • 1-5 years of medical records request
  • Legal medical records request
  • Insurance medical records request

Active Duty and Family Members:

  • You will have to request a copy of your medical records from where your Primary Care Manager (PCM) is located or where you are assigned to- i.e. Schofield Barracks, Hickam, Makalapa, MCBH Kaneohe Bay, Tripler. All facilities information will be at the bottom of our webpage.
  • If you’re requesting a copy of your “Substance Abuse Education” medical records, you will have to fill-out the DA Form 5018-R along with the DD Form 2870.

Radiology Images:

Medical Correspondence can only provide written results and/or notes of the taken images. To request actual images, please contact the Radiology File Room at (808) 433-5870. They are located on the 3rd floor Mountainside.

Preparing to Retire or Separate:

Active duty members preparing to retire or separate should obtain a copy of all their medical records 3 months prior to their final out processing date.

To ensure that members are provided with a full copy of their Active Duty Service Treatment Record after their retirement or separation, we advise members to return to ROI with their initially copied record for updates.

PCSing and In/Out-processing:

Active duty members in/out-processing TAMC, should visit the Outpatient Medical Records located in the basement Ocean Side Room G1A-151 inside of Release of Information Office.

Outpatient Medical Records: (808) 433-2526

Business Hours: Monday - Friday, 0730 – 1600 Hours

Closed Weekends and Federal Holidays

Requesting Process:

Patients may request a copy of their medical records by providing a valid Photo ID, completing DD Form 2870 (Authorization for Disclosure of Medical or Dental Information) and Patient’s Contact Information Form.

Patients who are emancipated or of 18 years and older, must sign an authorization for release of their own medical records.

Step-Parents or Legal Guardians may request copies with appropriate documentation: A copy of the court order appointing guardianship, Subpoena signed by a judge or Medical Power of Attorney.

Medical Power of Attorney:

To obtain a medical power of attorney, contact the Tripler Army Medical Center’s Legal Assistance Division at (808) 433-5311.Under AR 40-66, exemptions may be made for minor children, physically or mentally disabled individuals.

Click below to fill-out the DD Form 2870 and Information form to request a copy of your medical records:




See instructions below on how to fill-out the DD Form 2870

Submissions of Request

ALL completed forms may be personally delivered, faxed, mailed or emailed to the Release of Information Office.

Directions for Personal Delivery:

  • From Oceanside Entrance take main elevators to the basement (G1).
  • When exiting the elevator, make a right turn.
  • Medical Correspondence/Release of Information will be straight ahead will be straight ahead (G1A-150).

Fax: (808) 433-1551

Medical Correspondence Entrance

Tripler Army Medical Center
ATTN: Release of Information
1 Jarrett White Road
TRIPLER AMC, HI 96859-5000


Mission of Release of Information for Legal, Sensitive or Behavioral Health Information:

To provide medical information in a prompt and professional manner while protecting the patient’s privacy and ensuring each request is released in accordance with State and Federal laws.

Our staff will need to obtain authorization from the Judge Advocate Office and/or Behavioral Health Provider, prior to the releasing marked of records.

HIPAA Compliance Specialist: (808) 433-2237

ROI Legal Technician/Judge Advocate: (808) 433-5311

Outside Networks and Civilian Records Requests

If you are being seen by an outside network (civilian facility/provider) their office will need to contact us directly to request necessary documentation.

Patient will be required to sign provided release of information form (DD 2870) OR the outside Health/Insurance Facility release of information form.

Requesting medical documentation from an outside network for your personal keeping will require you to file a request through their facility.

Archived Records:

TAMC maintains outpatient records for a period of two years after the patient’s last medical encounter (excluding active duty and their dependents). Inpatient records are maintained for three years after the date of discharge. After such periods, records will be retired. AR 40-66

Patients may obtain their record directly from the National Personnel Records Center (NRPC) by contacting 314-801-0800 or by visiting their homepage at

Or, write to NRPC at the following addresses:

Active Duty Military Records

Service dates between October 16, 1992 to December 31, 2013
Dept of Veteran Affairs
Records Mgmt Center
P.O. Box 5020
St. Louis, MO 63115

Phone: 314-801-0800
Fax: 314-801-9195

Service dates on January 01, 2014 to Present

AMEDD Record Processing Center
Records Mgmt Center
3370 Nacogdoches Road, Suite 116
San Antonio, TX 78217

Medical Correspondence Entrance

Dependent Records
1411 Boulder Drive
Valmeyer, IL 62295

On Island Medical Treatment Facility (MTF) Maintaining Records

If your record is maintained at one of the MTF’s listed below.

Medical Records request must be through that facility.

Tripler Army Medical Center
1 Jarrett White Road
Tripler AMC, HI 96859
Phone: (808) 433-2526

Schofield Barracks Health Clinic
BLDG 683
Wahiawa, HI 96786
Phone: (808) 433-8440
Fax: (808) 433-1551

Makalapa Health Clinic
1253 Makalapa Rd
Honolulu, HI 96817
Phone: (808) 473-1880 ext 9-2318
Fax: (808) 473-2150

MCBH Kaneohe Bay Branch Health Clinic
3089 D St.
MCBH Kaneohe Bay, HI 96863
Phone: (808) 257-3365 OR (808) 257-2155 ext. 117
Fax: (808) 257-2507

Hickam Health Clinic
Joint Base Pearl Harbor-Hickam
8th St, Honolulu, HI 96818
Phone: (808) 448-6130
Fax: (808) 448-6113

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