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Tripler Army Medical Center Patien Administration Division

Tripler Army Medical Center

Patient Admininstration Division

Release of Information




HOURS OF OPERATION

Monday, Tuesday, Wednesday, Friday
0800-1500 hours

Closed
Thursday for Administration day
Weekends, Training and Federal Holidays

Release of Information Office: (808) 433-2526

Did you know! You can also access your medical records on TRICARE ONLINE website.
Please see the link below where you can access, view, download, print or share your medical records:
https://www.tricareonlince/tol2/prelogin/mobileIndex.xhtml




Aloha,

        The Release of Information Office at Tripler Army Medical Center is dedicated to providing Active Duty Soldiers, Veterans, Beneficiaries and their family members with outstanding quality of care that is quick and reliable, while protecting our patient’s privacy. Our goal is to ensure that you are presented with a product of great quality that exceeds all standards.

        Most outpatient and inpatient records must be assembled, coded, and signed by medical provider before being duplicated. Behavioral health and records marked as sensitive must be reviewed and cleared by a provider before being released. Requests are typically processed within 30-45 business days. In efforts to meet your request in a timely manner, we ask that you specifically state what documents you are requesting, i.e. Surgery from October 2015. Requesting everything for the past 20 years can delay the process.

        If you have further questions, please stop by the Release of Information Office located on the lower level of the hospital in room G1A-150. We look forward to working with you and like always, Thank you for your Service!

Very Respectfully,

ROI Team at Tripler Army Medical Center



The following can normally be processed on the same day as a walk-in:

  • Most EKG's
  • Immunizations
  • Laboratory Results
  • Radiology Results
  • Electronic Physician Notes
  • Electronic Pediatric Records

Requesting Process:

Release of Information Office: (808) 433-2526

Patients may request a copy of their medical records by providing a valid Photo ID, completing DD Form 2870 (Authorization for Disclosure of Medical or Dental Information) and Patient’s Contact Information Form.

Patients who are emancipated or of 18 years and older, must sign an authorization for release of their own medical records.

Step-Parents or Legal Guardians may request copies with appropriate documentation: A copy of the court order appointing guardianship, Subpoena signed by a judge or Medical Power of Attorney.

Medical Power of Attorney

To obtain a medical power of attorney, contact the Tripler Army Medical Center’s Legal Assistance Division at (808) 433-5311.

DD FORM 2870

PATIENT INFORMATION FORM


Under AR 40-66, exemptions may be made for minor children, physically or mentally disabled individuals.



Request Submissions:

ALL completed forms may be personally delivered, faxed, mailed or emailed to the Release of Information Office.


Directions for Personal Delivery:

  • From Oceanside Entrance take main elevators to the basement (G1).
  • When exiting the elevator, make a right turn.
  • Medical Correspondence/Release of Information will be straight ahead will be straight ahead (G1A-150).

Fax: (808) 433-1551

Medical Correspondence Entrance

Mail:
Tripler Army Medical Center
ATTN: Release of Information
MCHK-PAR-C
1 Jarrett White Road
TRIPLER AMC, HI 96859-5000



E-Mail: usarmy.tripler.medcom-tamc.list.pad-correspondence-req@mail.mil



Exceptions:

Mission of Release of Information for Legal, Sensitive or Behavioral Health Information

To provide medical information in a prompt and professional manner while protecting the patient’s privacy and ensuring each request is released in accordance with State and Federal laws.

Our staff will need to obtain authorization from the Judge Advocate Office and/or Behavioral Health Provider, prior to the releasing marked of records.

HIPAA Compliance Specialist: (808) 433-2237

ROI Legal Technician/Judge Advocate: (808) 433-5311

Outside Networks and Civilian Records Requests

If you are being seen by an outside network (civilian facility/provider) their office will need to contact us directly to request necessary documentation.

The release of medical records or documentation directly to another Healthcare Provider does not warrant a request form.

Patient will be required to sign provided release of information form (DD 2870) OR the outside network’s release of information form.

Requesting medical documentation from an outside network for your personal keeping will require you to file a request through their facility.

Radiology Images

Medical Correspondence can only provide written results and/or notes of the taken images. To request actual images, please contact the Radiology File Room at (808) 433-5870.

Preparing to Retire or Separate

Active duty members preparing to retire or separate should obtain a copy of all their medical records 3 months prior to their final out processing date.

To ensure that members are provided with a full copy of their Active Duty Service Treatment Record after their retirement or separation, we advise members to return to ROI with their initially copied record for updates.

PCSing

Active duty members in/out-processing TAMC, should visit the Outpatient Medical Records service desk located on the Mountainside Entrance of the hospital.

Outpatient Medical Records: (808) 433-6076

Business Hours: Monday - Friday, 0730 – 1600 Hours

Mountain Side entrance / Information Desk

Closed Weekends and Federal Holidays



Archived Records:

TAMC maintains outpatient records for a period of two years after the patient’s last medical encounter (excluding active duty and their dependents). Inpatient records are maintained for three years after the date of discharge. After such periods, records will be retired. AR 40-66

Patients may obtain their record directly from the National Personnel Records Center (NRPC) by visiting their homepage at www.archives.gov/veterans

Or, write to NRPC at the following addresses:

Active Duty Military Records

Service dates between October 16, 1992 to December 31, 2013
Dept of Veteran Affairs
Records Mgmt Center
P.O. Box 5020
St. Louis, MO 63115

Service dates on January 01, 2014 to Present


AMEDD Record Processing Center
Records Mgmt Center
3370 Nacogdoches Road, Suite 116
San Antonio, TX 78217

Medical Correspondence Entrance

Dependent Records
NRPC (CPR)
1411 Boulder Drive
Valmeyer, IL 62295



On Island Medical Treatment Facility (MTF) Maintaining Records

If your record is maintained at one of the MTF’s listed below.

Medical Records request must be through that facility.


Tripler Army Medical Center
1 Jarrett White Road
Tripler AMC, HI 96859
(808) 433-2526

Schofield Barracks Health Clinic
BLDG 683
Wahiawa, HI 96786
(808) 433-8440

Makalapa Health Clinic
1253 Makalapa Rd
Honolulu, HI 96817
(808) 473-1880 ext 9-2318

MCBH Kaneohe Bay Branch Health Clinic
3089 D St.
MCBH Kaneohe Bay, HI 96863
(808) 257-3365 / (808) 257-2155 ext. 117

Hickam Health Clinic
Joint Base Pearl Harbor-Hickam
8th St, Honolulu, HI 96818
(808) 448-6130




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